Terms of
Service.

By accessing this website, placing an order, or engaging RH Research (“RH Research,” “we,” “us,” or “our”) for any service or digital product, you agree to be bound by these Terms of Service (the “Terms”). If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree with any part of these Terms, do not use this site or purchase our services.

RH Research is a business management company that owns, manages, and supports ecommerce brands and operating businesses through strategic management, marketing, and administrative services. Nothing on this site constitutes legal, tax, accounting, or investment advice.

You must be at least 18 years old and able to form a binding contract to use this site or purchase services. Our engagements are designed for businesses and business operators, not consumers. You agree to provide accurate, current, and complete information when ordering or contacting us.

The engagements listed on our Shop and Services pages are productized professional services and digital deliverables (collectively, “Services”). Unless an order or separate written statement of work says otherwise:

• Services are delivered remotely on a reasonable-effort basis within the scope and timeline described at the time of purchase.
• Deliverables consist of written strategy, playbooks, templates, audits, reviews, recorded sessions, and similar digital materials.
• We depend on information, access, and timely feedback from you. Delays or inaccuracies on your side may extend timelines or affect outcomes.
• We may decline or end an engagement that falls outside our competence, conflicts with another client, or is inconsistent with these Terms.

Prices shown in the Shop are in U.S. dollars and exclude any applicable sales tax, VAT, GST, or similar taxes, which are your responsibility where required by law. We may update pricing at any time, but changes do not apply to orders already accepted.

Placing an order is an offer to purchase. An order is accepted only when we confirm it in writing, including by email. We may decline or cancel an order at our discretion — for example where pricing was displayed in error, where we cannot verify your details, or where we believe the order is fraudulent. If we cancel an accepted order before delivery, we refund amounts paid for the undelivered portion.

Unless otherwise agreed in writing, fees are due in full at the time of order and work begins once payment is received and onboarding is complete. Retained ownership and advisory engagements may be invoiced under separate terms set out in a statement of work. Overdue balances may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may suspend Services for non-payment.

Because our Services are digital and delivered through professional time, purchases are generally non-refundable once work has begun. Full detail is in our refund policy, which forms part of these Terms.

• You may cancel for a full refund before we start work or deliver any materials.
• Once work has begun, fees are earned in proportion to work performed and are non-refundable except where required by law.
• If we materially fail to deliver as described and cannot remedy it within a reasonable period, we issue a prorated refund for the undelivered portion as your sole remedy.
• Chargebacks raised without first contacting us in good faith are a material breach of these Terms.

All content on this site and within our Services — text, frameworks, playbooks, templates, methodologies, brand assets, and software — is owned by RH Research or its licensors and protected by copyright, trademark, and other laws.

On full payment we grant you a non-exclusive, non-transferable, perpetual license to use the deliverables internally for your own business. You may not resell, sublicense, republish, or distribute them as a standalone product, or use them to build a competing service.

You retain ownership of the data, accounts, and materials you provide. You grant us a limited license to use them solely to deliver the Services. You are responsible for having the rights to share anything you give us, and for maintaining your own backups and account security.

Each party will protect the other’s non-public business information with reasonable care and use it only to perform or receive the Services. This does not apply to information that is public, independently developed, or required to be disclosed by law.

You agree not to:

• use the site or Services for unlawful, deceptive, or infringing purposes;
• attempt to access accounts, systems, or data you are not authorized to access;
• scrape, probe, or disrupt the site or its infrastructure;
• misrepresent our deliverables as independently audited, certified, or guaranteed results.

The site and Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific revenue, growth, ranking, or business outcome. Business results depend on factors outside our control.

To the maximum extent permitted by law, RH Research and its members, officers, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Services is limited to the amount you paid us for the engagement giving rise to the claim in the twelve months preceding it.

You agree to indemnify and hold harmless RH Research from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Services, your content, or your breach of these Terms.

We may suspend or terminate access to the site or an engagement if you breach these Terms, fail to pay, or use the Services in a way that creates legal or reputational risk. Sections covering intellectual property, confidentiality, disclaimers, liability, indemnity, and governing law survive termination.

Our handling of personal information is described in our privacy policy, which forms part of these Terms.

We may update these Terms from time to time. The “last updated” date reflects the current version, and continued use of the site or Services after a change constitutes acceptance. Material changes to an active engagement will be agreed in writing.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Before starting formal proceedings, both parties agree to attempt to resolve any dispute in good faith by direct discussion for at least thirty days. Any unresolved dispute will be brought exclusively in the state or federal courts located in Delaware.

These Terms, together with any statement of work, are the entire agreement between us. If a provision is unenforceable, the remainder stays in force. Neither party is liable for delays caused by events beyond reasonable control. You may not assign these Terms without our written consent.

RH Research — hello@rh-research.com, +1 (555) 014-2200, Mon–Fri 9am–6pm ET.